Returns + Exchanges

Contact Email: hello@doccet.com

At Doccet, we want you to be completely satisfied with your purchase. If for any reason you are not, we offer a simple and fair returns and exchanges policy.

1. Eligibility for Returns

• Products can be returned or exchanged within 14 days of delivery.

• Items must be unused, in their original packaging, and in the same condition as received.

• Proof of purchase (order number or invoice) is required.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards or promotional items.

• Products marked as final sale.

• Items damaged due to misuse, negligence, or improper handling.

3. Exchanges

• You may exchange your item for a replacement of the same product (e.g., defective unit).

• Exchanges are subject to product availability.

• If the requested item is unavailable, we may issue a refund instead.

4. Refunds

• Once we receive and inspect your return, we will notify you of approval or rejection.

• Approved refunds will be processed to your original payment method within 7–10 business days.

• Shipping costs are non-refundable unless the return is due to a product defect or our error.

5. Return Shipping

• Customers are responsible for return shipping costs, except in cases of defective or incorrect items.

• For your protection, we recommend using a trackable shipping service.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please contact us immediately at hello@doccet.com with your order details and photos. We will arrange a replacement or refund at no extra cost to you.

7. How to Start a Return

To initiate a return or exchange:

1. Email us at hello@doccet.com with your order number and reason for return.

2. Our team will provide instructions and a return shipping address.

3. Send the product back in its original packaging.

8. Questions

If you have any questions about our Returns & Exchanges Policy, please contact us at:

Email: hello@doccet.com
Website: www.doccet.com