Shipping

Contact Email: hello@doccet.com

At Doccet, we are committed to delivering your products quickly, securely, and reliably. This Shipping Policy explains how we process and ship orders worldwide.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).
Orders placed after 3:00 PM [local time] will be processed on the next business day.
You will receive a confirmation email with tracking details once your order has been shipped.

2. Shipping Methods & Delivery Times

We offer worldwide shipping through trusted carriers (DHL, FedEx, UPS, Aramex, EMS, etc.). Estimated delivery times:

Asia: 5–10 business days
Middle East: 7–12 business days
Europe: 7–14 business days
North America: 10–15 business days
Rest of World: 10–20 business days

Note: Delivery times may vary due to customs clearance, carrier delays, or holidays.

3. Shipping Costs

Free Worldwide Shipping is available on orders above a minimum spend (announced on product pages or checkout).
Standard shipping fees apply to orders below the free shipping threshold.
Exact shipping charges will be displayed at checkout before payment.

4. Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the customer.
Doccet is not responsible for delays caused by customs.

5. Order Tracking

Once your order has shipped, you will receive a tracking number via email.
You can track your shipment directly through the carrier’s website.

6. Wrong Address or Failed Delivery

Customers are responsible for providing the correct shipping address.
If an order is returned due to an incorrect address or failed delivery attempt, the customer may be charged for reshipping.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us immediately at hello@doccet.com with your order details.
We will work with the carrier to resolve the issue or provide a replacement/refund where applicable.